Ethical AI and the digitally transformed insurance company of the future

Posted by Mike Walsh

Mar 19, 2019 6:44:15 PM

Phil Armstrong

 

Despite being one most traditional and conservative sectors in the world, insurance is a sector primed for digital transformation and reinvention through AI. I met Phil Armstrong, the Global Chief Information Officer and Executive Vice-President at The Great-West Life Assurance Company while speaking at event for them in Toronto. Great West Life is a 32 billion dollar financial services holding company with interests in the life insurance, health insurance, investment and retirement savings, and reinsurance businesses. Armstrong has been a key driver of adopting automation to transform their operating model, and we spoke about the challenges of embracing AI while maintaining legacy platforms, digital ethics, his vision for a ‘factory of bots’, and the new kinds of algorithmic talent that companies will need to thrive in this environment.

 

CATEGORY: Technology, Insurance

Life in 2030

Posted by Mike Walsh

Feb 11, 2019 7:21:59 AM

Mark Pesce

 

Mark Pesce has been living in the future for longer than just about anyone I know. He was one of the original pioneers of virtual reality, having invented VRML, the standard for 3D on the Web and a core component of MPEG-4. He is the author of 6 books, including "VRML: Browsing and Building Cyberspace", "The Playful World", and, most recently, "The Last Days of Reality". We caught up recently in Sydney where he now lives, to talk about the coming age of algorithms and the perils and pleasures of what it will be like to live in the AI-haunted world of the near future.

 

CATEGORY: Innovation, Technology

Ethics for an age of smart machines

Posted by Mike Walsh

Jan 28, 2019 5:25:25 AM

Simon Longstaff

 

We are at a pivotal moment in our society where the forces of accelerating technology are starting to collide with our personal values, social priorities and legal systems. With the rise of AI and automation, knowing how to identify what is right or good in any given situation is becoming both more complex, and more essential. To get to the bottom of some of these challenging issues, I caught up with Dr Simon Longstaff, Executive Director of The Ethics Centre. Longstaff, who has been named as one of AFR Boss’ True Leaders for the 21st century, recently released a fascinating report entitled ‘Ethical By Design: Principles For Good Technology’ - that provides a framework that unifies centuries of philosophical thought, with today’s data-driven dilemmas.

 

CATEGORY: Leadership, Technology

How to be smart, when machines are smarter than you

Posted by Mike Walsh

Jan 21, 2019 5:41:05 PM

Mike Walsh

 

To kick off a new season of Between Worlds, I’m turning the camera and the microphone back on myself! What you are about to hear is the first chapter of my brand new audiobook, ‘The Algorithmic Leader: How to be smart, when machines are smarter than you.’ In this book, you will meet many of the leaders, pioneers, and scientists that regular listeners to this show will recognize from previous episodes. What will happen to jobs in a time of accelerating automation? How does the availability of real-time data change the way we need to think and solve problems? What will it take to be an effective leader in a world changed by AI? What are the secrets to successful digital transformation? I’ve synthesized years of research into a set of 10 principles about what it takes to succeed in the algorithmic age. My book is out in early March (pre-order), but if you enjoy this sample, you can download the entire audiobook at Audible or iTunes today. 

 

CATEGORY: Leadership, Technology

Speaking to truth and power in the algorithmic age

Posted by Mike Walsh

Nov 19, 2018 5:01:28 PM

Andreas Ekstrom

 

The algorithmic age raises new difficult questions about truth and objectivity. For leaders of companies and countries alike, reconciling accountability and transparency, with freedom and privacy have never been more difficult. To debate these issues, I sat down with Andreas Ekström, a Swedish philosopher and author of seven books, known for his writing and lectures on life in the digital age. His TEDx talk on the false objectivity of search results has been viewed over a million times.

 

CATEGORY: Leadership, Technology

How AI will force us to find new jobs, inside our old ones

Posted by Mike Walsh

Oct 22, 2018 3:06:45 PM

Manish Singh

When AI platforms are not busy beating us at Go or showing us how to drive cars properly, they are also changing the way that companies spend and track money. Talking with Manish Singh, an EVP at Oversight Systems, I learned how machine learning is both automating financial operations, and transforming the way we mitigate risk. Although Manish and I had fun talking about some of my favorite geeky AI topics (probabilistic thinking and the influence of Thomas Bayes), what you may find really interesting, is our discussion on how clerical jobs in the company of the future will not be simply automated, but elevated into something altogether new with very different skills and outcomes.

 

CATEGORY: Leadership, Technology

What Marvel can teach us about digital transformation

Posted by Mike Walsh

Sep 24, 2018 6:38:55 PM

Steve Cronan

 

Steve Cronan started out as the digital asset manager on the Matrix movies in the early 2000s. The experience inspired him to start a company that helped Hollywood Studios and global brands manage vast amounts of content and digital assets across processes, workflows and global markets. If you watched the latest Avengers movie, you would have seen Cronan’s company, 5thKind in the credits. Catching up in LA, we spoke about the lessons that studios like Marvel can teach other organizations about digital transformation, and how we are just at the beginning of a new renaissance in AI-powered creativity.

 

CATEGORY: Technology, Media & Entertainment

Designing a culture for transformation

Posted by Mike Walsh

Sep 17, 2018 12:50:11 PM

Katz Kiely

 

For big organizations, the biggest roadblock to transformation is not technology but culture. How do you design an environment conducive to rapid, constant and often disruptive change? Katz Kiely has spend her career working on such questions. She built the world’s first open innovation platform for HP, re-architected the way a UN agency did business and delivered a ground-breaking project with Intel that connected mobiles, big screens and data to change behaviour. We caught up in London to discuss how leaders and companies can adapt to the new algorithmic era.

 

CATEGORY: Culture, Technology

Surviving the post-AI economy

Posted by Mike Walsh

Aug 27, 2018 7:00:28 AM

Calum Chace

 

One of the most interesting and controversial topics today is the potential impact of AI on employment, economics and politics. Calum Chace has written a number of bestselling books on these topics including ‘Surviving AI’ and ‘The Economic Singularity’. We met up in London to talk about the broader social consequences of superintelligence, the merits of a Universal Basic Income, and how the concept of work and employment might radically change in the future.

 

CATEGORY: Leadership, Technology

The power and politics of Big Tech

Posted by Mike Walsh

Aug 20, 2018 4:58:25 PM

Lucie Greene

 

The platforms and devices provided by Big Tech pervade every aspect of our private and public lives. They promise a more efficient, social and entertaining world, but how far should we trust this new algorithmic oligarchy with our future? Author and futurist Lucie Greene has spent the last few years studying this question for her book, ‘Silicon States’. I caught up with her in New York to discuss what drives these organizations, and what might happen when they move beyond social media and search, to reinventing other sectors like space travel, education, finance or the housing market.

 

CATEGORY: Leadership, Technology