--- title: How Mastercard uses their innovation lab to co-create with their customers description: Ken Moore, Chief Innovation Officer at Mastercard in conversation with Mike Walsh image: https://www.mike-walsh.com/hubfs/images/Between%20Worlds/KEN%20MOORE.png --- [![Mike Walsh | Blog Logo Faded Green](https://www.mike-walsh.com/hs-fs/file-722221720-jpg/new-img/blog-mw-logo.jpg?width=134&name=blog-mw-logo.jpg "Mike Walsh | Blog Logo Faded Green")](https://www.mike-walsh.com) [Book Mike](https://mike-walsh.hs-sites.com/book-mike) - [ABOUT](https://www.mike-walsh.com/about-mike-walsh) - [SPEAKING](https://www.mike-walsh.com/speaking) - [TOPICS](https://www.mike-walsh.com/topics) - [VIDEOS](https://www.youtube.com/user/michaelwalsh) - [PODCAST](https://www.mike-walsh.com/podcast) - [BLOG](https://www.mike-walsh.com/blog) ## [How Mastercard uses their innovation lab to co-create with their customers](https://www.mike-walsh.com/podcast/ken-moore) Posted by [Mike Walsh](https://www.mike-walsh.com/podcast/author/mike-walsh) Oct 1, 2020 1:58:41 AM - [Tweet](https://twitter.com/share) ![KEN MOORE](https://www.mike-walsh.com/hs-fs/hubfs/images/Between%20Worlds/KEN%20MOORE.png?width=3840&name=KEN%20MOORE.png)   Despite all the talk about fintech disruption - banking, finance, and payments remain highly regulated industries with well-established competitors who are not standing still - even in this moment of rapid change and digital reinvention. Mastercard is one such company. They created Mastercard Labs as a way of co-creating and innovating with their customers. The idea was to turn external signals into opportunities, and in' doing so, de-risk' them for their clients and for the rest of the organization. So, for example, they are working on quantum computing with IBM. They have established their own proprietary blockchain and several AI projects and were behind the Apple Card's tokenization, which allowed it to work without the standard 16 digits.   To learn more about how Mastercard manages their innovation portfolio, I spoke with Ken Moore, who is the Chief Innovation Officer at Mastercard and also Head of Mastercard Labs. Ken is responsible for the company's R&D initiatives globally. Prior to joining Mastercard, he was a Director at Citibank, where he established Citi's first Innovation Lab and subsequently expanded it globally to create a network of collaborative innovation centers across the company.     **In this episode, you will learn:**   [0:00](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=0s) How the pandemic has changed consumer behavior [3:00](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=180s) Why Mastercard needed an innovation lab [10:16](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=616s) The importance of de-risking innovation [13:51](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=831s) How to use innovation portfolios [21:14](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=1274s) The future customer journey [26:49](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=1609s) Engaging the startup community [29:38](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=1778s) Learning from the Chinese payments ecosystem [33:07](https://www.youtube.com/watch?v=ojRyo0SlJuY&t=1987s) Mastercard’s 7 innovation portfolios   [Between Worlds](https://soundcloud.com/mikewalsh) · [How Mastercard uses their innovation lab to co-create with their customers with Ken Moore](https://soundcloud.com/mikewalsh/ken-moore) Topics: [Finance](https://www.mike-walsh.com/podcast/topic/finance) [![Subscribe to Between Worlds Podcast](https://no-cache.hubspot.com/cta/default/87597/bcf65355-d89c-4ac2-8465-c1ab519c45d3.png)](https://cta-redirect.hubspot.com/cta/redirect/87597/bcf65355-d89c-4ac2-8465-c1ab519c45d3) ### Latest Episodes ### Topics - [Technology (53)](https://www.mike-walsh.com/podcast/topic/technology) - [Leadership (45)](https://www.mike-walsh.com/podcast/topic/leadership) - [Innovation (32)](https://www.mike-walsh.com/podcast/topic/innovation) - [Marketing (27)](https://www.mike-walsh.com/podcast/topic/marketing) - [Global (25)](https://www.mike-walsh.com/podcast/topic/global) - [Culture (19)](https://www.mike-walsh.com/podcast/topic/culture) - [Healthcare (13)](https://www.mike-walsh.com/podcast/topic/healthcare) - [Media & Entertainment (13)](https://www.mike-walsh.com/podcast/topic/media-entertainment) - [Talent (12)](https://www.mike-walsh.com/podcast/topic/talent) - [Arts & Culture (11)](https://www.mike-walsh.com/podcast/topic/arts-culture) - [Customers (11)](https://www.mike-walsh.com/podcast/topic/customers) - [Retail (9)](https://www.mike-walsh.com/podcast/topic/retail) - [Design (7)](https://www.mike-walsh.com/podcast/topic/design) - [Consulting (6)](https://www.mike-walsh.com/podcast/topic/consulting) - [Financial Services (6)](https://www.mike-walsh.com/podcast/topic/financial-services) - [AI (5)](https://www.mike-walsh.com/podcast/topic/ai) - [Government (5)](https://www.mike-walsh.com/podcast/topic/government) - [Luxury (5)](https://www.mike-walsh.com/podcast/topic/luxury) - [Venture Capital (5)](https://www.mike-walsh.com/podcast/topic/venture-capital) - [Education (4)](https://www.mike-walsh.com/podcast/topic/education) - [Legal (4)](https://www.mike-walsh.com/podcast/topic/legal) - [Research (4)](https://www.mike-walsh.com/podcast/topic/research) - [Aerospace & Defense (3)](https://www.mike-walsh.com/podcast/topic/aerospace-defense) - [Beauty & Wellness (3)](https://www.mike-walsh.com/podcast/topic/beauty-wellness) - [Finance (3)](https://www.mike-walsh.com/podcast/topic/finance) - [Gaming (3)](https://www.mike-walsh.com/podcast/topic/gaming) - [HR (3)](https://www.mike-walsh.com/podcast/topic/hr) - [Manufacturing (3)](https://www.mike-walsh.com/podcast/topic/manufacturing) - [Energy (2)](https://www.mike-walsh.com/podcast/topic/energy) - [Insurance (2)](https://www.mike-walsh.com/podcast/topic/insurance) - [Meetings & Events (2)](https://www.mike-walsh.com/podcast/topic/meetings-events) - [Travel (2)](https://www.mike-walsh.com/podcast/topic/travel) - [Banking (1)](https://www.mike-walsh.com/podcast/topic/banking) - [Cybersecurity (1)](https://www.mike-walsh.com/podcast/topic/cybersecurity) - [Events & Meetings (1)](https://www.mike-walsh.com/podcast/topic/events-meetings) - [Interviews (1)](https://www.mike-walsh.com/podcast/topic/interviews) - [Pharmaceutical (1)](https://www.mike-walsh.com/podcast/topic/pharmaceutical) - [Real Estate (1)](https://www.mike-walsh.com/podcast/topic/real-estate) - [Telecommunications (1)](https://www.mike-walsh.com/podcast/topic/telecommunications) - [Transport & Logistics (1)](https://www.mike-walsh.com/podcast/topic/transport-logistics) - [United Kingdom (1)](https://www.mike-walsh.com/podcast/topic/united-kingdom) - [xr (1)](https://www.mike-walsh.com/podcast/topic/xr) ### SUBSCRIBE TO MIKE'S NEWSLETTER ### LATEST INSIGHTS © 2026 TOMORROW® | [CONTACT US](https://mike-walsh.hs-sites.com/contact-mike) | [PRIVACY POLICY](https://www.mike-walsh.com/privacy-policy) [LinkedIn](https://www.linkedin.com/in/michaelwalsh)[Facebook](https://www.facebook.com/mikejlwalsh)[Twitter](https://twitter.com/mikewalsh)[Youtube](https://www.youtube.com/user/michaelwalsh/)