
The latest twist in the AI job replacement debate is not that machines are coming for everyone’s work. It is that, in a growing number of cases, the machines may not be cheaper. That is an awkward development for some. For the past two years, many executives have been encouraged to imagine digital labor as a form of near-frictionless substitution: fewer people, lower costs, faster output. Replace the call-center agent. Replace the analyst. Replace the junior engineer. Replace the back office. But the economics are becoming more complicated.





