Digital Labor Is Different, Not Cheaper

Posted by Mike Walsh ON 5/25/26, 3:50 PM

shutterstock_2517740157

 

The latest twist in the AI job replacement debate is not that machines are coming for everyone’s work. It is that, in a growing number of cases, the machines may not be cheaper. That is an awkward development for some. For the past two years, many executives have been encouraged to imagine digital labor as a form of near-frictionless substitution: fewer people, lower costs, faster output. Replace the call-center agent. Replace the analyst. Replace the junior engineer. Replace the back office. But the economics are becoming more complicated.

Read more

CATEGORY: Finance, HR, AI

The Rise Of The High Throughput Operator

Posted by Mike Walsh ON 3/28/26, 9:17 PM

shutterstock_2483138381

 

For most of modern knowledge work, the defining anxiety has been simple and persistent: am I doing enough? Enough hours, enough output, enough visible effort to justify my role and my compensation. Performance was measured in activity, and productivity was largely a function of how effectively human effort could be applied to a problem. But what changes when effort is no longer the constraint? When intelligence itself becomes elastic, abundant, and on demand, the question shifts. The rise of the token economy is often treated as a technical or financial detail, but it is something more revealing. It is emerging as a new measure of productivity, not in terms of effort, but in terms of leverage.

Read more

CATEGORY: Finance, HR, AI

The AI Layoff Illusion

Posted by Mike Walsh ON 3/8/26, 5:16 AM

shutterstock_2333692935

 

A dangerous new market narrative is spreading through boardrooms and earnings calls: artificial intelligence has made companies so productive that they can slash their workforce and barely notice the difference. Analysts applaud, the stock jumps, and executives describe a future where digital labor replaces the old human-heavy operating model. Unfortunately, the economy is rarely that tidy.

Read more

CATEGORY: AI

Abundant Intelligence Does Not Have to End in Crisis

Posted by Mike Walsh ON 2/28/26, 2:54 PM

Shutterstock_2442898139

 

There is, perhaps, a small silver lining in the current wave of AI anxiety. Not long ago, the dominant fears revolved around killer robots, runaway superintelligence, and apocalyptic scenarios that ended with data centers being nuked from space. Today the panic is more grounded, and in many ways more sophisticated. We are no longer imagining machines conquering humanity; we are worrying about white-collar unemployment ticking above 10%, mortgage books wobbling in San Francisco, and private credit portfolios unraveling because software agents can write code faster than junior analysts. The monsters have moved from science fiction to the balance sheet.

Read more

CATEGORY: Leadership, AI

The Sovereign Enterprise: The Hidden Fragility of the AI Supply Chain

Posted by Mike Walsh ON 2/24/26, 6:12 AM

shutterstock_2342497335

 

The AI crisis arrived without fanfare. There were no alarms, no cascading red dashboards, no breathless messages from the security operations center. At 3:17 a.m., somewhere between Singapore and Rotterdam, an AI routing agent inside a global logistics company glitched slightly. Just milliseconds. But that agent sat at the center of thousands of shipments, negotiating contracts, rerouting containers, balancing fuel costs and port congestion in real time. That week, the company cloud provider had quietly shifted workloads to a different region after an energy price spike. A frontier model vendor had rolled out an update that subtly changed how the system reasoned. An external technology partner, granted limited access months earlier, had folded usage patterns into broader product improvements now available to competitors. Nothing was hacked. Nothing was stolen. Yet by quarter’s end, delivery times slipped, margins thinned, and the firm’s once sharp operational instincts felt strangely generic.

Read more

CATEGORY: AI

New call-to-action

Latest Ideas