After COVID-19: where do we go from here?

Posted by Mike Walsh

7/27/20 6:20 AM

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Over the last few months, leaders have had a chance to respond to the impact of COVID-19. Plans for contactless service, process automation, remote work, Cloud infrastructure, and virtualization have been accelerated and implemented. While many businesses have closed and millions lost their jobs - many more have transformed and survived. That's all good news. But now we find ourselves at a precarious point. To call this brief respite from chaos - a 'new normal' - is to invite inevitable defeat. The only question that matters now is: where do we go from here? Without a new plan for the future, we may discover that the real crisis is yet to come.

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CATEGORY: Leadership

The future of interfaces

Posted by Mike Walsh

7/20/20 12:47 AM

 

Your kids may have grown up with smartphones, but that doesn’t mean they will expect everything to work on small screens in the future. Like me, you probably embarked on your digital experience by typing computer commands from a DOS prompt. I doubt you would be impressed if someone asked you to use that kind of interface today. The next big shift in interface design is the move toward more natural interactions.

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CATEGORY: Technology

Automation: is your job safe?

Posted by Mike Walsh

7/12/20 10:30 PM

 

If automation seemed like a threat to jobs before, in the post-pandemic world, the pace of change will only accelerate. With the rise of remote work, our decision-making, processes and workflows are becoming more digital. That could be a double-edged sword for many employees. True, working from home saves you the time and hassle of a commute into the office. But it is arguably also much easier to replace a human making a decision or completing a task with clever software, when most of the organization’s interactions are now via messaging, video calls and emails. But don’t panic, just yet. What if there was a new job inside your old one?

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CATEGORY: Leadership

Sorry Alexa, I think we should see other people

Posted by Mike Walsh

6/23/20 4:22 AM

 

We need a new approach to AI. I'm not talking about new data sets, machine learning models, or chip designs. It has been a long and strange road from pioneers like Ada Lovelace and Alan Turing to cheap smart speakers that can order you a pizza, tell you the weather, and read you the news. But now - with encroaching surveillance, pervasive adtech, and cybersecurity threats - is it time to consider an alternate path? How do we want to use AI; how should our data be collected and used, and ultimately who stands to benefit in an algorithmic society run by a handful of platforms?

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CATEGORY: AI

The Untact Revolution

Posted by Mike Walsh

6/16/20 7:56 AM

 

If you have been wondering what the post-pandemic world might be like, an excellent place to start is South Korea. Years before the coronavirus, they embraced a concept known as 'Untact', a vision for a highly automated society that required little or no human contact. Not only does that idea now seem prescient in a world still struggling to re-open, it is a glimpse into just how different our society may become when our apps, algorithms, and automatons combine to create operating systems for daily life.

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CATEGORY: Innovation, Marketing

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