Over the last few months, leaders have had a chance to respond to the impact of COVID-19. Plans for contactless service, process automation, remote work, Cloud infrastructure, and virtualization have been accelerated and implemented. While many businesses have closed and millions lost their jobs - many more have transformed and survived. That's all good news. But now we find ourselves at a precarious point. To call this brief respite from chaos - a 'new normal' - is to invite inevitable defeat. The only question that matters now is: where do we go from here? Without a new plan for the future, we may discover that the real crisis is yet to come.