Experiences matter more than transactions

Posted by Mike Walsh

5/11/20 4:55 AM

 

COVID-19 transformed retail overnight. As the vast majority of stores closed around the world, the only way to buy or sell anything was online. The results? Mixed, at best. Supply chains struggled, sites went down, and getting a grocery delivery window was like winning the lottery. It took a crisis to reveal the gaps in digital investment and infrastructure needed for business continuity. Much more will be required if retailers are to reinvent themselves for what comes next.

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CATEGORY: Retail

Robots are not coming for our jobs, they are here to change them

Posted by Mike Walsh

5/4/20 1:12 AM

 

Robots have long been a source of anxiety for humans. When not terrorizing us as theme park hosts or returning from the future to alter our timelines, they have embodied all our worst fears of work automation and job displacement. The COVID-19 crisis has seen the rapid adoption of robotics in a wide array of industries, from healthcare to logistics, and in doing so, given us a preview of what a mechanized world of a trillion, interconnected bots might be like. It is easy to assume this will be a zero-sum game: robots will replace humans like for like. The reality is more complex and potentially more challenging if we don’t act now to transform the way we think about work.

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CATEGORY: Innovation, Robots

There is no remote work, only work

Posted by Mike Walsh

4/27/20 12:44 AM

 

The 2020 pandemic thrust upon us the new reality of working from home. While for more traditional corporations, remote work came as a shock, for other startups and software companies, it was nothing new. They were designed from the outset to be location independent, to access a global pool of talent, and avoid the overhead of a corporate headquarters. So, when normalcy returns, will we see the resurgence of the office or something entirely different: the distributed organization?

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CATEGORY: Innovation, Events & Meetings

Digital disruption is now just digital delivery

Posted by Mike Walsh

4/19/20 11:41 PM


What happens when your five-year plan for digital transformation becomes just an emergency strategy for immediate survival? True, the current COVID-19 crisis is accelerating the shift to a digital, automated, contactless future. But that raises a more complex question: what does disruption now mean in a world in which all the surviving companies are already digital?

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CATEGORY: Innovation, Technology

3 Lessons from Japan’s digital spring

Posted by Mike Walsh

4/5/18 12:50 PM

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I was fortunate enough to find myself in Japan in late March, just in time for the iconic sakura, or cherry blossom, season. Pink clouds of flowers transformed the streets of Tokyo, all the more beautiful for their transience; the blooms often last for merely a week before they fall like pastel snow. As a guest of Mina Sekiguchi and KPMG’s energy advisory team, I had the chance to reflect on another kind of transformation that has become a priority for many Japanese leaders: how do you reinvent traditional organizations for the algorithmic age?

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CATEGORY: Global, Energy

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