Mike Walsh

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The Revolution Will Be Printed

Posted by Mike Walsh ON 11/24/09 1:18 AM

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The first question my publisher asked me was why a book and not a blog? Three years ago when I started working on Futuretainment, that was already a tough question to answer. With eBooks now on the crest of critical mass, it hasn't got any easier. Last week, my book hit the shelves. Although you can buy it on Amazon, you can't read it on a Kindle. In fact, with 300 pages of illustrations, original photographs and custom designed typography - it is about as Kindle friendly as a bathtub. That was a deliberate decision on my part, but it comes at a time when the very concept of a book is changing.

This Christmas, a very large number of people will recieve their first eReader. I have no doubts it will kickstart a transformation of the publishing industry. It happened with DVD players, digital cameras and MP3 players. Now, it is going to happen to books. Amazon have finally released a global edition of their Kindle which allows wireless book delivery in over 100 countries. Sony has been busy too - introducing a sexy eReader integrated with Google's book platform, while Apple's long awaited messiah tablet is mere months away. If nothing else, there will soon be a generation of school children who get to grow up without being disabled by weightlifting a satchel of text books to class every day.

None of this spells the end of books and book writing. Quite the contrary. There are two aspects to any book. First, there is the book as an informational construct. Put simply - an arrangement of words, sentences, paragraphs and chapters. However in our attention drained world of 140 characters, this construct increasingly boils down to a simple image - the long tail, the tipping point or the black swan. Despite fervent claims to the contrary, the vast majority of people don't actually read books. They consume metaphors and debate in status updates.

Fortunately, there is also a second aspect of books - 'thingness'. Whether a Sumerian stone tablet, an Egyptian papyrus, an illuminated Medieval manuscript or just a pulp paperback - there is a physical side of books which has its own life. Here is where eReaders will attack. Dead trees are an inefficient form of information transmission. From now on, to survive as an object, books will need to serve a greater function than communication. In times past, the wealthy lined their houses with leather bound rare editions. Expedient booksellers would literally sell knowledge by the metre. After all, a library of physical books was part of the symbology of money and power. We may soon come full circle.

For all of these reasons, I embarked on the journey of trying to create my own book. While writing a blog can give you influence and notoriety, a book has a sense of completeness which a series of online posts can never achieve. Moreover to write about the digital revolution required some distance from the immediacy of online chatter in order to make sense. I knew from both my days at Jupiter Research, and also working for the Murdochs at Newscorp that the Internet was changing every aspect of how lived. But as much as I liked gadgets, the revolution was not being led by computer innovation. In fact, the most profound changes were taking place because consumers were changing the way they behaved. That meant thinking less like a technologist, and more like an anthropologist.

I had encounted the first glimpses of these disruptive forces while advising media companies in Asia - savvy and socially networked teenagers in China, Japan and Korea armed with advanced mobile phones, fast wireless broadband, multiple virtual avatars and a cavalier approach to copyright - they were the forerunners of entirely new type of consumer. As tough as it was for traditional businesses to understand - anyone born after the introduction of the first web browser in 1994 was quite simply unlike any generation before it. They had never known a world without the Web, and so never knew a world where they couldn't get any piece of content, on any device, at any time. And importantly, with a hat tip to the Mayan's for predicting a civilisation changing event taking place in the next few years - in 2012 that generation would all turn 18.

Of course, if I had known just how hard it would be to create a visual book - I might have indeed stuck to blogging. But as they say, there is a certain boldness in naiveté. With a first draft of my manuscript, I approached the iconic designer Vince Frost. Vince had recently opened a studio in Australia, after a successful career in the UK where he had been one of the youngest ever directors at the legendary design powerhouse Pentagram. One of the first aesthetic challenges we hit when planning the book was creating a future forward look that wouldn't date.

The solution lay in the past. The design of the fifties and sixties had a clean, directional look that was at once futuristic and yet, being nearly a half century old, dislocated from contemporary views of tomorrow. Some of our sources of inspiration included the little known Swiss designer Hans Hartmann, Giovanni Pintori's designs for Olivetti, the Latvian literary magazine Jauna Gaita, and the iconography of the 1968 Mexico Olympics. Vince and his team did an incredible job on the visual look of the project, right down to the imposing f cut out of book's front cover and a website which integrated social media in mesmerising melange of animation and video. As the project went forward, we used the Web to colloborate. I scanned and uploaded photos taken with my old school Leica M6 on 35mm film, and on the other side of the world, Vince's designers accessed the high resolution photos from Flickr.

I ran into an old friend of mine recently who told me that as an author the best possible moment is when you see your first book in your favourite book store. I smiled, and asked him whether that was really better than, as he has, seeing a royalty check for your ten millionth book sold. He just winked.

In ten years we will still have books, but they will serve a different purpose to what they do today. The Japanese may well invent an eReader which emits the faint smell of paper to soothe those who yearn for the tactile romance of print. Because, as much as I love my Kindle, it is a marriage of convenience. My true mistress will always be books. The smell of print, and the sensual touch of high quality paper will never fail to seduce me. And I can only hope that my book might elicit the same response in you.

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CATEGORY: Media

Be Sweet, Please Retweet

Posted by Mike Walsh ON 10/7/09 11:13 PM

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There has always been something alluring about the myth of the creative advertising genius. A Mad Man style maven sitting in a palatial corner office, twirling a pencil and then devising a diabolical way to sell more cigarettes, cars or potato chips. But the new media landscape has made a mockery of that. It used to be enough to make ads that people remembered when they watched them. Now, being a great creative means being smart enough to ensure people watch them at all.

Early this year, I spoke at PromaxBDA Europe - a TV marketing conference in the Czech Republic. Prague is a beautiful city. Look outside your window and you will be rewarded with an exquisite gothic skyline marred only by a single building — the Žižkov TV tower. When I asked about it, I was told that the Soviets thought that if they beamed out a strong enough TV signal, they could blanket out any competing programming from Western countries. It was a cunning plan and quite possible in a world where television had a monopoly on moving pictures and sound in households. For the last 50 years or so, you could literally buy people’s attention. Now, it’s not so easy.

On the Internet, there is no concept of prime time. You can program television, but when online people discover and consume content, it is often because it has been sent to them by other people they know. Whether a tweet on Twitter, a blog post on Wordpress or a shared link on Facebook, the most influential distribution assets now are not broadcast networks but rather audience networks.

Consider the recent transformation of the social media space. Social networks have evolved from an orgy of self-expression to brand communication channels and tools of political influence. The new prize is realtime search. Traditional search is great for finding non-time-sensitive material, but if you want to know what people are saying and thinking right now about your brand, TV show or anything else, you need to be able to dip into the live stream of social chatter and link sharing.

From a creative perspective, real-time search creates a unique challenge. Stunning art direction is useless if no one actually watches your ad. In a world of audience networks, people will only forward your content to their friends and followers if it makes them look smarter or cooler by doing so. Their brand, not yours is at stake. You would be surprised how few marketers take that into account and are left wondering when their viral campaigns are socially vaccinated before they get off the ground.

Funnily enough, one of the best examples of smart social creativity this year came from far North Australia. Tourism Queensland’s “Best Job in the World” campaign took three Grand Prix awards at the Cannes advertising awards this year. The campaign, which was ostensibly just promoting a caretaker job on Hamilton Island, generated more than AU$332 million in media coverage, 34,684 video entries from 197 countries and eight million site visits with an average of eight minutes and 15 seconds spent on the site per visitor. What made the campaign so effectively viral was not how it looked or where the ads were placed, but rather the power of its core idea. After all, who wouldn’t want to get paid to hang out on a desert island? Great ideas are like social candy to consumer networks.

Social media doesn’t mean the death of TV advertising, but it does place it into context. Broadcast is a powerful medium for rapidly raising awareness, but the reality of media fragmentation means that to get real engagement requires your customers to do the distribution for you. And that, quite frankly, is not easy. The trick of turning audiences into advocates requires more than just savvy media planning or bribing people with free iPods.

It takes true creative genius.

 

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What do you think? As always - I welcome your thoughts and feedback through the community forum. Click here to comment.

 

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CATEGORY: Marketing

Running Late

Posted by Mike Walsh ON 8/17/09 4:41 AM

describe the imageSometime ago, I lost my watch. I came home, and it simply wasn't on my wrist. Since then I learned one rather curious fact about time. Like switching off your mobile phone, not having a watch mainly causes inconvenience to other people. Time as it turns out, is not the domain of astrophysicists and Nobel laureates but rather a clunky construct of social co-ordination.

It's not hard to run late. Time is a more fluid concept that you might think. And I'm not talking about relativity. Before time became enslaved to an ensemble of atomic clocks around the world, it was tied to an official chronometer in Greenwich kept in synch to assist maritime navigation. This accounts for those references to GMT, or Greenwich Mean Time that turn up in those odd little meeting request messages dispatched by Outlook. Not that I paid much attention. Even when I owned a watch, I had little concept of a universal constant. Periodically when I turned up to get my hair cut, the clock in the salon was always five minutes fast. So naturally that meant I was always late and my hairdresser always yelled at me. I seriously considered synching my clocks to his one. His mean time was considerably meaner than that of Greenwich.

But my hairdresser had a point. Whatever the universal time might say, it is irrelevant unless the people meeting up have the same basis of measurement. Consider what happened during the French Revolution. On November 24, 1793, a decree of the Convention Nationale introduced a decimal division of time. After that point, if you were to ask a fellow revolutionary in Paris what the time was, they might have answered seventy five minutes past six. Naturally confusion abounded. Many watches created during that period had a double display of both classical and revolutionary time. Unfortunately like the Revolution itself, the temporal schizophrenia was also shortlived. After 18 months, clocks went back to normal. And the French found other things to be uniquely French about.

Francophiles were not the last to meddle with clockwork. Despite what you might think - the word Swatch was not originally intended as a contraction of Swiss (Made) Watch, but rather Second Watch - a fun, casual accessory to your main time keeping device. In the late nineties, right after the first Internet boom - the Swatch company decided to re-invigorate some of the spirit of the decimal revolution and introduce Swatch Internet Time or Beat Time. Beat Time divided the day into 1000 .beats with @000 being midnight and @500 being noon. Controversy abounded, not least because being very European about the whole thing - the Swiss chose Central European Time rather than Coordinated Universal Time as the basis of the system. But the bigger problem was, just like in the French Revolution, no one could be bothered to learn a new system just to hang out with each other more effectively.

In a way I wished they had. As someone who lives nomadically in the cracks between timezones - my calendars and conference calls are always in a state of constant confusion. It finally made me think - if time is the primary tool we rely on for organising our interactions with other members of society - how can we make clocks more social? Should a clock not be a social network, or a social network not be a clock? I pondered the thought as I watched the Japanese fashion brand Uniqlo's human clock and quirky calendar. With it's crazy Pachinko sound track, here was a clock that gave you a sense of the life behind the minutes and seconds that ruled us.

So what if your watch instead of just telling you it was 3pm, also informed you what your work colleagues had planned for the next few hours, or what your friends were planning on doing at 8pm when you all finished work. We all have a forward light cone of things that we might do. Sharing this information makes more sense from the perspective of social co-ordination, than simply adhering to a systema of standardised timekeeping. At the The Long Now Foundation, they are making plans to build a clock that will last 10,000 years. Like the monks in Neal Stephenson's Anathem - it is a clock designed to give us a deeper perspective of historical time extending far beyond our impressions of the immediate moment. I like the romance of the idea, but for me - a clock is only useful if it can give me a sense of possible futures not extended pasts.

Whoever said there was no time like the present was quite mistaken. There is no time in the present. Like a garden of forking paths, it would be nice to know what I could do with the next minute rather than simply be aware of it's passing. Rather than historical time, it would be social time. Time enough, you would hope, for me also to think about buying a new watch.


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CATEGORY: Philosophy

Easter Eggs

Posted by Mike Walsh ON 8/2/09 3:23 AM

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After a month in LA, I honestly felt like I was starting to see things. American fast food suffers from an identical crisis. Burger joints, juice bars, coffee shops - it's an endless parade of franchise repetition. But after I complained one too many times, I was pulled aside and informed in a hushed tones that I had it all wrong. 'You just need to know about the secret menus', said my friend. And she was right. I did need to know. Because even the most boring of brands, it turns out, have a back door.

Sameness is an inevitable consequence of capitalism. You might start life running a ultra hip underground Korean Taco truck in West Hollywood that plays accoustic K-pop remixes of the Beach Boys - but fifty trucks later, you will quickly swap unique and cool, for mass and market. But as I discovered, whether by accident or design, certain franchise brands seem to have evolved a secret language of signs and symbols known only to the select consumerati.

Here are a few examples:

- In-N-Out Burger has a very simple official menu, but a wide variety of unofficial ordering phrases. Ordering your burger "Animal Style" will grant you secret sauce and grilled onions, a "Flying Dutchman" is a burger with no bread or lettuce while "Protein Style" is a burger wrapped in lettuce instead of a bun. You can also upsize yourself by asking for a 3x3 or 4x4 (multiplies the meat and cheese). And even more bizarrely, there are small codes on the wrappers of most items. Look closely at the paper surrounding your cheeseburger and you will find the numbers 3:20, which equate to a Bible passage in Revelations: "Behold, I stand at the door, and knock: if any man hears my voice, and open the door, I will come in to him, and will dine with him, and he with Me." God loves burgers too, it seems.

- Jamba Juice has an entire secret menu of unhealthy and rather inappropriately named smoothies including the 'Dirty Orgasm' and 'Hello Jesus'.

- Starbucks will serve you something called a 'Red Eye' which is a cup of coffee with a shot of expresso dumped in it. They also keep tiny cups under the counter which they don't advertise. Ask for a 'short' latte and you will discover the joys of more coffee, less milk. And for the real franchise fanatics, you can memorise the specific order of options used by Starbucks baristas when they yell at each other. Here's the options order: hot or iced, size, drink style, wet or dry, strength, milk style, and any final directions (extra hot, no foam, light ice).

Building secrets into brands reminds me of the art of hiding 'Easter Eggs' in games and movies. Programmers would often leave amusing pranks inside video games or software applications for those that knew how to find them. Early versions of Microsoft Office had hidden flight simulator and pinball games, and if you typed 'make love' into some Unix Operating Systems, the computer would reply 'not war?'. And according to legend, the original laser disc version of 'Who Framed Roger Rabbit?' not only had naked stills of Jessica Rabbit, but the then CEO Michael Eisner's home phone number scrawled on a Toontown restroom wall.

All of this may seem a bit odd, but I think that more brands should have 'Easter Eggs' hidden within them. They provide a lenticular quality. From one side - consumers will see the mass market product - which you need in order to present a simple and consistent message to the world. But look slightly askew, and your true evangelists will have access to their own private world of special products, ordering styles, personalisation and brand mythology. And having been initiated into your secret society, you can be sure that they will be more likely to spread the word and do your marketing for you.

Of course, like any game of Chinese Whispers, things can get a little lost in translation. Think of the unfortunate Filipino man in the queue in front of me, who confident in his new In-N-Out Burger Jedi ordering skills, demanded loudly that he would like a 'Double, double... doggy style'.

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CATEGORY: Marketing

Obsolescence

Posted by Mike Walsh ON 6/10/09 6:47 AM

There is drawer in my house that is a graveyard. Adapters, gadgets, phones, music players, digital cameras - all once proud icons of the state of the art, now just a kind of art of the static. I know a Japanese blogger who inscribes in marker pen the date he buys a new toy so that he knows for how long he has had it. That strikes me as macabre. I don't want to be reminded of the half life of contemporary treasure. But still, it raises an interesting question. Should we despair at obsolescence or rejoice in the cult of the new?

Obsolescence is an inevitable consequence of capitalism. Think long enough about the logic of mass production and you will start believing in the divine necessity of building things designed to be thrown away. If we become wealthy through work, and work is created through things being made - then making something too well reduces the necessity of its continual replacement. You might remember the satirical scenario in Huxley's 'Brave New World' where the citizens of a perversely happy Utopia vie to entertain themselves in games and activities that use the maximum amount of resources. There is no doubt that waste creates wealth, but what does it do for happiness?

Well, it's hard to say - for the simple reason that the reason we buy things now has little do with replacement and everything to do with desire. Few people buy a new product because their old one is broken. They buy because objects and their ownership offer passports to worlds of pure symbolic joy.

Take Apple for example. Have you ever heard of a company where people hang on press releases like the Second Coming, turn up to product briefings as though they are spiritual rallies and immediately seize upon the latest version of whatever perfectly good gadget they previously owned to embrace the new, new thing? And it's not just technology. In Hong Kong, there is an entire black market trade in last season's luxury goods. For those that must have the latest look handbag - the handbag itself is worthless - it's the newness that counts. Cantonese fashionistas and rich wives trade in their precious commodities often months after purchase - to be snapped up by the lower rungs of mainland factory girls with their eyes on the prize.

There is an empty satisfaction in all of this. Continuous acquisition creates a kind of personal momentum that one can easily mistake for meaning. But to be honest, looking at my technology graveyard - i only feel remorse. When I think about the things that really make me happy - my old mechanical cameras, my fountain pen, my leather worn diaries, my beat up old leather satchel - it is their longevity that I prize. At some point in my owning them, they seem to have lost whatever brand signal they once possessed. Now they just radiate my own personal signature. I love that. It's like they stopped becoming mine and started becoming me.

And as to my own personal obsolescence, well - I'll guess I'll just have to get back to you on that one.

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CATEGORY: Philosophy

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