When Work Isn’t a Workflow

Posted by Mike Walsh ON 3/19/26 1:43 PM

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The prevailing story about AI and jobs is seductively simple: break work into tasks, measure how many can be automated, and once enough of them are, the job disappears. That logic works well for routine work. But in high-stakes, human-facing roles, especially those performed by agents and advisors, it rests on a fragile assumption: that jobs are just workflows, collections of discrete steps that can be taken apart without changing where value is actually created—or whether it can be created at all.

 

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CATEGORY: Financial Services, Realestate

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