
Of all the industries confronting the disruptive potential of AI, automotive may be one of the most visible—and the most vulnerable. The dealership model in particular, long resistant to transformation, now finds itself in the crosshairs of multiple converging pressures: economic volatility, the shift toward electrification, changing consumer behaviors, and a new expectation for sophisticated digital experiences. The way forward is not simple. This is not just another technology wave like ERP or CRM. This is a full-scale operating model transformation, catalyzed by a new class of intelligent systems: AI Agents.

