The Life Insurance industry is a fascinating case study in the challenges, and the potential rewards of digital transformation. Traditional insurance carriers have been largely slow to transform themselves, with many policies hosted on a multitude of legacy platforms. But change is coming, in the form of new types of insurance companies, like Haven Life, a spin-off from MassMutual, which uses AI and machine learning to radically reimagine the customer experience. To learn more about this complex industry, I had coffee with Gautam Thakkar, who is the CEO of se2, a company that builds platforms for 21st century insurance carriers.